Ferris, the young lad at the desk, has twice helped me out with an issue or two (FedEx to US with various paperwork). I've seen him cope with a long line and a couple of simultaneous pending customers, and he's smooth as they come: understanding and patient. If it were closer to my normal route, I'd just go there for everything because between Staples/other FedEx, even other UPS...never had customer service like that, before.
